Refund policy

Exchange & Return Policy (Strict):

WE DO ACCEPT ONLY-

  • Size/Style exchange.
  • Wrong product received.
  • Damaged or defective product.

🚫 We do NOT accept returns or exchanges for reasons such as:

  • Didn’t like the product
  • Change of mind
  • Product not needed
  • Quality preference issues
  • Color/design expectations mismatch

NOTE: For Size or Style exchanges, both-side courier charges of approximately ₹199 (Per Kg) will be borne by the customer. Need To Pay First Directly Our Company Bank Account UPI himanshu17nama@oksbi . However, if you receive a wrong or damaged product, no courier charges will be applicable.

Eligibility Conditions:

To qualify for an exchange or Damaged/Wrong return:

  • Request must be raised within 48 hours (2 days) of delivery
  • Product must be:
    • Unused, unworn, unwashed
    • With original tags and packaging intact
  • Mandatory unboxing video from opening the sealed parcel + clear product images
    • This is compulsory to verify issues with our team or courier partner
    • Requests without an unboxing video will not be accepted

⚠️ Sale / clearance items are not eligible for return or exchange.

How to Initiate an Exchange / Return

To initiate a return, please log in to your account, go to your order section, and select the reason for return. If your request is approved, we will arrange a return pickup. Or You Can Direct Whatsapp on 8233020150.

NOTE: For Size or Style exchanges, both-side courier charges of approximately ₹199 (Per Kg) will be borne by the customer. Need To Pay First Directly Our Company Bank Account UPI himanshu17nama@oksbi

However, if you receive a wrong or damaged product, no courier charges will be applicable.

  • Shipping charges are non-refundable.
  • 3% bank/payment gateway charges will be deducted from refunds.
  • Only one exchange or return is allowed per order.
  • If the requested size/Style is unavailable, store credit valid for LIFETIME will be issued.

International, Plus-Size & Custom Orders

🚫 No returns or exchanges accepted for:

  • International orders
  • Plus sizes (4XL, 5XL & above)
  • Customized products